Returns & Refunds

Last updated: 8 October 2026

1. Statutory right of withdrawal

If you are a consumer purchasing at a distance, you have the right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, send an unequivocal statement to info@perfumera.lv within the 14-day period. The goods must then be returned no later than 14 days after you notify us.

2. Condition of returned goods

You may inspect the goods only to the extent that would be possible in a physical shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal is excluded only in circumstances provided by law, including sealed goods that are not suitable for return for health-protection or hygiene reasons if their seal has been removed after delivery. This exception is not applied automatically to every opened package.

3. Voluntary 30-day returns

In addition to the statutory 14-day period, PerfumEra accepts returns for up to 30 days after delivery where the product:

  • has not been used;
  • is undamaged;
  • is in its complete original packaging;
  • retains all protective wrapping, seals and labels;
  • remains suitable for resale.

This additional option does not limit your statutory rights. Statutory rights continue to apply to discounted products; restrictions may apply only to the voluntary 30-day period.

4. Sending a return

Before sending a return, contact us at info@perfumera.lv.

Return recipient: SIA “PERFUMERA”
Return address: Vidrižu iela 1, Riga, Latvia

Direct return costs are paid by the customer unless the product supplied was incorrect, damaged or not in conformity with the contract.

5. Refunds

Where required by law, we will refund the payments received from you, including the cost of standard outbound delivery, no later than 14 days after receiving your withdrawal notice.

We may withhold the refund until the goods have been received or you provide evidence that they have been sent back. Refunds are made using the original payment method unless otherwise agreed.

6. Damaged or incorrect products

If a product is damaged, incorrect or not in conformity with the contract, contact info@perfumera.lv with your order number and, where possible, photographs. PerfumEra will cover reasonable return costs in these cases.

Model withdrawal form

Recipient: SIA “PERFUMERA”, info@perfumera.lv

I hereby give notice that I wish to withdraw from the contract for the purchase of the following goods:

Product:
Order number:
Order date:
Date received:
Customer’s full name:
Customer’s address:
Date:
Signature, if this form is submitted on paper: